pak5d Privacy Policy

This Privacy Policy applies to pak5d, accessible at https://pak5d.club, and governs the collection, processing, storage, and use of personal data submitted by users ("you", "Player") when accessing or using any part of the pak5d platform, including the website, games, sportsbook, payment services, and support channels.

pak5d operates under international licensing standards and applies data protection principles that are aligned with globally recognised frameworks, including the General Data Protection Regulation (GDPR) as a benchmark for best practice, even where local Pakistani legislation sets a different standard. Our commitment is straightforward: we collect only what is necessary, we store it securely, we use it lawfully, and we never sell it.

This Privacy Policy is read together with our Terms & Conditions and our Responsible Gaming Policy. Capitalised terms not defined here carry the meanings given in the Terms & Conditions.

pak5d collects personal data through several channels: directly from you when you register or interact with the platform, automatically through your device and browser, and from third-party verification or payment service providers. The categories of data we collect are outlined below.

A. Identity & Registration Data

• Full legal name as it appears on official documents
• Date of birth (mandatory for age verification — 21+ requirement)
• Residential address including city (e.g., Karachi, Lahore, Islamabad, Faisalabad) and postal code
• CNIC (Computerised National Identity Card) number or passport number for KYC verification
• Username and encrypted password
• Profile photograph where submitted voluntarily

B. Contact Data

• Email address (primary communication channel)
• Mobile phone number (used for SMS verification and 2FA)

C. Financial & Transaction Data

• Payment method details including JazzCash account numbers, EasyPaisa wallet IDs, bank account numbers (HBL, UBL, Meezan Bank, Bank Alfalah), and card information (Visa/Mastercard) — stored in tokenised form only
• USDT TRC-20 wallet addresses for cryptocurrency transactions
• Full transaction history including deposit amounts, withdrawal requests, bonus credits, and game stakes
• PKR amounts transacted and relevant exchange rates for crypto conversions

D. Technical & Usage Data

• IP address and approximate geolocation derived from it
• Device type, operating system, and browser version
• Session timestamps, login history, and platform activity logs
• Game play history, betting patterns, and session durations
• Referral source and affiliate tracking identifiers where applicable

E. Communication Data

• Content of support tickets, live chat transcripts, and email correspondence with pak5d
• Survey responses and feedback submitted voluntarily

pak5d uses the personal data we collect for the following purposes. Each purpose is matched to a lawful basis described in Section 4.

pak5d will never use your personal data for purposes incompatible with those listed above without obtaining your prior consent or having a clear legal obligation to do so.

Every instance of data processing at pak5d rests on one or more of the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and pak5d — primarily account registration, KYC, payment processing, and game delivery. Without this data, we cannot provide our services.
• Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering (AML) obligations, counter-terrorism financing (CTF) regulations, and licensing authority requirements.
• Legitimate Interests: Processing where pak5d has a legitimate business interest that is not overridden by your rights — including fraud prevention, platform security, responsible gaming monitoring, and service improvement through anonymised analytics.
• Consent: Processing based on your freely given, specific, informed consent — primarily for marketing communications. You may withdraw consent at any time by contacting our support team or using the unsubscribe link in marketing emails, without affecting prior processing.

pak5d does not sell, rent, or trade your personal data to any third party. Data sharing is strictly limited to the following categories of recipients, each bound by confidentiality obligations or applicable data protection law:

• Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa/Mastercard acquiring banks, and USDT TRC-20 processing partners receive only the minimum data necessary to process your transactions.
• KYC & Identity Verification Partners: Specialist third-party KYC providers who verify identity documents and confirm age eligibility. These providers operate under strict data processing agreements.
• Game Content Providers: Licensed game studios and live casino operators (such as Evolution Gaming and Pragmatic Play) may receive session-level data necessary to deliver their games. They do not receive full identity data.
• Regulatory & Law Enforcement Authorities: Where legally required, pak5d discloses data to relevant financial intelligence units, licensing authorities, or law enforcement agencies. Such disclosures are not made voluntarily beyond legal obligation.
• Fraud Prevention Agencies: Industry-standard fraud detection and AML screening services may receive transactional data to identify suspicious activity patterns.
• Affiliate & Marketing Partners: Affiliate partners receive anonymised click and registration data only. They do not receive your personal profile or financial data.
• Professional Advisors: Legal counsel, auditors, and insurers under strict confidentiality obligations, where necessary for business operations.

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such change via the email address on file before your data is transferred and becomes subject to a different privacy policy.

pak5d uses cookies and similar tracking technologies (including pixel tags and local storage) on our website to ensure proper functionality, enhance your experience, and collect analytics data. Cookies are small text files stored on your device when you visit pak5d.

Categories of cookies we use:

• Strictly Necessary Cookies: Essential for the website to function. These include session management, authentication tokens, and security cookies. They cannot be disabled without breaking the platform.
• Functional Cookies: Remember your preferences, such as language settings, last played game, or deposit method, to personalise your experience on return visits.
• Analytics Cookies: Collect anonymised data about how users navigate the site — which pages are most visited, session durations, and error rates — to help us improve the platform.
• Marketing Cookies: Used to track affiliate referrals and, where consented to, deliver relevant promotional messaging. These are only activated with your explicit consent.

You can manage cookie preferences via your browser settings. Note that disabling strictly necessary cookies will affect your ability to use core platform features including login and payments. For details on how to manage cookies in popular browsers, refer to your browser's help documentation.

pak5d retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

On expiry of the applicable retention period, data is securely deleted or anonymised so that it can no longer be associated with any individual. Where data must be retained beyond these periods due to an ongoing investigation, legal dispute, or regulatory requirement, it will be held securely until that matter is resolved.

pak5d implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• Encryption in Transit: All data transmitted between your device and pak5d servers is encrypted using TLS 1.2 or higher. Our website operates exclusively over HTTPS.
• Encryption at Rest: Sensitive data fields including passwords (hashed with bcrypt), financial identifiers, and identity documents are encrypted at rest using AES-256 encryption.
• Access Controls: Personal data is accessible only to pak5d staff who require it for their specific role. Access is governed by role-based permissions, and all access to sensitive data is logged and audited.
• Two-Factor Authentication: 2FA is available — and strongly recommended — for all player accounts, and is mandatory for pak5d administrative accounts.
• Penetration Testing: pak5d platforms undergo regular security assessments and penetration testing by independent cybersecurity specialists.
• Incident Response: pak5d maintains a documented data breach response procedure. In the event of a breach affecting your personal data, we will notify you and relevant authorities within the timeframes required by applicable law.

pak5d respects your data protection rights. Depending on the applicable legal framework, you may be entitled to exercise the following rights in relation to your personal data held by pak5d:

• Right of Access: You may request a copy of all personal data we hold about you, together with information about how it is processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data. For most account details, you can update information directly in your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data. Note that we may be unable to comply where retention is required by law (e.g., AML obligations) or where data is necessary for an ongoing dispute.
• Right to Restriction of Processing: You may request that we temporarily stop processing your data in certain circumstances, for example while you contest the accuracy of data we hold.
• Right to Data Portability: You may request that we provide your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: You may object to processing based on legitimate interests, including profiling for direct marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.

To exercise any of these rights, please contact pak5d support via the email address listed in the footer of this page. We will respond to all verified requests within 30 calendar days. We may ask you to verify your identity before acting on a rights request to prevent unauthorised disclosure.

pak5d's services are strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from persons under 21. Our registration process includes date-of-birth collection as a mandatory field, and all accounts are subject to KYC age verification before real-money play is permitted.

If pak5d discovers or is notified that personal data has been collected from a person under 21, we will immediately:

• Suspend the associated account and freeze all balances pending investigation.
• Permanently delete all personal data associated with that individual, except where retention is required by law or for the purpose of preventing future underage registration.
• Refer the matter to relevant authorities where legally required.

As an internationally operating platform, pak5d may transfer your personal data to countries outside Pakistan in the course of providing its services. This may occur when data is processed by our KYC partners, game content providers, or cloud infrastructure providers, some of whom operate from jurisdictions in Europe, Asia, or elsewhere.

When transferring personal data internationally, pak5d ensures that appropriate safeguards are in place to protect your data, including:

• Transfers to jurisdictions recognised as providing an adequate level of data protection.
• Standard Contractual Clauses (SCCs) or equivalent contractual protections where no adequacy decision exists.
• Binding data processing agreements with all third-party recipients, ensuring they process data only as instructed and maintain equivalent security standards.

You may request information about the specific safeguards applied to any cross-border transfer of your data by contacting our support team.

pak5d reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will notify registered users via their account email address and display a prominent notice on the pak5d homepage for a minimum of 14 days before the new policy takes effect.

The "Last Updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this policy periodically to stay informed of how your data is being handled. Your continued use of pak5d after the effective date of any updated Privacy Policy constitutes acceptance of the revised terms.

If you disagree with any material changes to this policy, you should stop using the platform and contact support to request account closure and data deletion (subject to our legal retention obligations).

If you have any questions, concerns, or complaints regarding this Privacy Policy or how pak5d handles your personal data, please contact our Data Protection team. We are committed to resolving all privacy-related queries promptly and transparently.

Please reach us at the email address displayed in the footer of this page. To help us respond efficiently, please include the following in your message:

• Your registered username or account email address
• A clear description of your query or complaint
• The specific right you wish to exercise, if applicable (e.g., "Data Access Request", "Erasure Request")
• "Privacy Query" in the subject line of your email

pak5d will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days. For complex requests, we may extend this period by a further 60 days, in which case we will notify you of the extension and reason before the original 30-day deadline.